Refund & Exchange Policy
Exchange & Refund Policy
Thank you for shopping with us. If you’re not entirely satisfied with your purchase, we’re here to help.
🔄 Exchange Policy
We offer a 3-day exchange policy, which means you have 3 working days from the date of delivery to request an exchange.
To be eligible for an exchange, the item must be:
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In its original condition — unworn, unused, and unwashed
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With original tags and packaging intact
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Accompanied by a receipt or proof of purchase
To request an exchange, please contact us at:
📧 seachi.egy@gmail.com
📞 +01011597488
Once your request is approved, we will provide:
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A return shipping label
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Instructions on how and where to send your package
⚠️ Items sent back without prior approval will not be accepted.
❌ Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.
💰 Refund Policy
Refunds are available only in the following cases:
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The product arrived damaged or defective
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You received the wrong item
Refunds will be processed after we receive and inspect the returned item.
The amount will be refunded to your original payment method within 4–10 business days.
⚠️ We do not offer refunds for change of mind. In such cases, only exchanges are accepted.
Please note:
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Your bank or card provider may take additional time to process and post the refund.
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If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at seachi.egy@gmail.com
